Community Radar
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About
An automated daily sweep of the forums and social channels where our buyers already are - Reddit and the HubSpot Community - that surfaces the threads worth answering and turns recurring pain into a content backlog. The radar then scores them.
What It Does
- Sweep: a scheduled pull ingests forum and community threads relevant to our apps and category.
- Triage: a model filters down to the most relevant threads for our knowledge area and apps before they land as a card in a reply queue.
- Themes: the same threads are counted - topics, problems and solutions ranked by recurrence, anything recurring three times or more flagged, each expandable to the threads behind it.
- Promote to content: a recurring theme can be promoted by hand into the content pipeline, carrying its evidence with it, so the blog gets written from measured demand rather than guesses.
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